Vendor Store Policy

Effective Date: 12-07-2023

Product Images Disclaimer

The images of products displayed on our e-commerce website are for illustrative purposes only. There may be variations between the product images and the actual products due to photography, lighting, and manufacturing processes. We strive to provide accurate and up-to-date information, but we cannot guarantee that the product received will be exactly identical to the images on the website.

Returns Policy

We do not accept returns for products unless they are damaged during transit. It is important to review the product description, specifications, and images before making a purchase decision. We encourage customers to contact us if they have any questions or concerns about the products before placing an order.

Replacement or Refund for Damaged Products

In the unfortunate event that your product arrives damaged during transit, we reserve the right to determine whether the resolution will be a replacement or a refund. We will carefully assess the nature of the damage, product availability, and other relevant factors to make an appropriate decision.

  1. Replacement Option: If we approve a replacement, please follow the intimation process mentioned earlier and provide the necessary proof of damage within 1 working day of receiving the package. Once we verify the damage and approve the replacement, we will arrange for the damaged product to be picked up from your delivery address, and a new product will be shipped to you as soon as possible, depending on product availability.
  2. Refund Option: If we determine that a refund is more appropriate, please follow the intimation process mentioned earlier and provide the required proof of damage within 1 working day of receiving the package. Once we verify the damage and approve the refund, the refund amount will be processed using the original payment method within [14] business days.

Intimation of Damaged Products

If you receive a damaged product, please notify us within 1 working day of receiving the package. To initiate the replacement /refund process, you must provide the following:

  1. Clear images or a video of the damaged product showing the issue.
  2. Images or video of the external packaging, showcasing any signs of damage or mishandling.
  3. Your order number and contact information.

Verification Process

Upon receiving the necessary proof of damage, we will review the case to ensure it meets our replacement criteria. If the claim is valid, we will notify you of the approval and provide further instructions for the replacement.

Timeframe for Replacement

Once the damage claim is approved, we will endeavour to arrange a replacement within the earliest possible time frame, depending on the availability of the product. We will keep you informed about the progress of the replacement process.


Please note that we are unable to offer replacements for products damaged due to customer mishandling, misuse, or negligence after delivery. Additionally, damage claims submitted after 1 working day of receiving the package will not be considered for replacement.

Non-returnable Products

Certain products, such as perishable goods, personal care items, and products with hygiene concerns, may not be eligible for returns or replacements. Please refer to the specific product page for detailed information.

Shipping and Delivery

We strive to process and ship orders within 7 business days from the date of purchase. The estimated delivery time will vary based on the shipping method and the destination address. Please note that delivery times may be affected during peak seasons or unforeseen circumstances, such as natural disasters or global events. We will provide you with a tracking number once your order is shipped so that you can track its status.

Pricing and Taxes

Product prices listed on our website are inclusive of all applicable taxes, unless otherwise stated. We reserve the right to adjust prices or apply discounts and promotions at our discretion. In case of any technical glitch resulting in incorrect pricing, we will promptly notify you before processing the order.

Product Availability

While we strive to maintain accurate inventory levels, there might be instances when a product becomes temporarily or permanently unavailable. In such cases, we will promptly notify you and offer an alternative, if possible, or process a full refund.

Contact Us for Damaged Products

In the unfortunate event that you receive a damaged product during transit, You can contact Green Bits India's customer care for assistance.They will guide you through the resolution process and ensure that your concern is addressed promptly.

You can reach Green Bits India's customer care through :

  1. Customer Support Helpline: 
  2. Email: