Return and Refund Policy - GreenBits.in
Effective Date: 12-07-2023
This Return and Refund Policy ("Policy") applies to all customers purchasing products from GreenBits.in ("we," "us," or "our") on our multi-vendor ecommerce website ("greenbits.in"). By making a purchase from us, you agree to the terms of this Policy. If you do not agree to this Policy, please refrain from making a purchase.
- Eligible Products: Few products available on GreenBits.in are eligible for returns . However, certain products may be non-returnable due to their nature, perishability, or hygiene reasons. The eligibility of a product for return will be specified on the respective product listing.
- Return Conditions: To be eligible for a return, the product must be in its original condition, unused, unaltered, and in the original packaging. It should be accompanied by any accessories, manuals, or other items originally included with the product.
- Return Authorization: Before returning a product, customers must request a return authorization from us. This can be done by contacting our customer support team.
- Return Shipping: Customers are responsible for arranging and paying for the return shipping of the product unless otherwise specified due to an error on our part or as mandated by applicable consumer protection laws.
- Packaging and Shipping: The product must be securely packaged to prevent damage during transit. We recommend using a reliable shipping service with tracking and insurance for the return shipment. We are not responsible for any loss or damage that occurs during the return shipping process.
- Inspection and Approval: Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria mentioned in this Policy. If the product is approved for return, we will process the refund.
- Refund Method: Refunds will be issued using the original payment method used for the purchase, unless otherwise mutually agreed upon. The refund amount will exclude any original shipping charges paid, unless otherwise specified due to an error on our part or as mandated by applicable consumer protection laws.
- Refund Timing: Refunds will be processed within 7 working days upon approval of the return and inspection of the product. The timing of the refund posting may vary depending on the payment method and the customer's financial institution.
Certain items are non-returnable due to their nature, perishability, or hygiene reasons. These items will be clearly identified on the respective product listings. Examples of non-returnable items include but are not limited to food items, personalized or customized products, and intimate apparel.
Damaged or Defective Products
- Damaged Products: If a product arrives damaged, customers must notify us within 1 day of receipt. We may request photographic evidence of the damage. Depending on the circumstances, we may offer a replacement, repair, or refund for the damaged product.
- Defective Products: If a product is found to be defective within the manufacturer's warranty period, customers should follow the warranty instructions provided with the product. If there is no warranty or the warranty period has expired, customers may be eligible for a refund or replacement as determined by vendor.
We generally do not offer exchanges for products.
Compliance with Indian Law: We comply with all applicable laws, regulations, and legal requirements of India related to returns and refunds, including consumer protection laws.
Changes to the Policy
We may update this Policy from time to time. Any changes will be effective immediately upon posting the updated Policy on our Website. It is the customer's responsibility to review the Policy periodically for any updates or changes.
If you have any questions, concerns, or requests regarding our Return and Refund Policy or the return process, please contact us at firstname.lastname@example.org